Shipping Policy

• Anywhere in the US and Canada via UPS or FedEx available. 
• We support our troops. DDRaction.com gladly ships to all US Military (APO/FPO) zip codes by US Postal Service.  Please contact us at (626) 571-5102 for shipping and handling fees.
• All government, educational, and business purchase orders are accepted.
• For additional shipping information, please contact us at (626) 571-5102.

DDRaction.com usually ship packages by UPS or FedEx and currently offers the following shipping methods:

• UPS/FedEx Next Day Air® - next business day delivery to almost every address in the U.S.
• UPS/FedEx 2nd Day Air® - delivery by second business day
• UPS/FedEx 3-Day Select® - delivery within three business days to the 48 contiguous states.
• UPS/FedEx Ground - guaranteed day of delivery among the 48 contiguous states (5-7 days)

Shipping to Alaska, Hawaii & Puerto Rico include UPS/FedEx Ground, UPS/FedEx 2-Day, and UPS/FedEx Standard Overnight. Orders must be prepaid by credit card at time of shipping.

Please note that orders placed on weekends and holidays cannot be shipped until the next business day (typically Monday through Friday). There is no weekend UPS or FedEx pick-ups or deliveries.

Note: There is currently a shipping weight limit of 150 lbs per shipment by UPS and FedEx.  If your shopping cart contains multiple large items, i.e. several pieces of metal dance pads, the Shopping Cart page will not allow you to go through the Checkout process.  In order to complete the Checkout process, you will need to separate your items to multiple orders. Should you have questions or require assistance in placing an order, please contact us at (626) 571-5102.

Address Changes

We will make the necessary changes to your order if the order had not been processed and shipped by UPS or FedEx.  Simply call us at (626) 571-5102 and provide your order number as reference.  We will not be able to make same day address changes if you contact us by fax or by email. Please note that our daily cut-off time is 9:00 AM PST on a business day. Orders received on weekends, holidays, and after 9:00 AM PST on a business day will be processed and shipped the next business day.

If the order had been shipped and picked up by UPS or FedEx, we will gladly contact UPS or FedEx and make the necessary changes on your behalf. Please note that there will be a $15 change of address fee assessed by UPS or FedEx for the necessary changes.  We will require immediate payment of the change of address fee by credit card before a change can take place. Should you have any questions in regards to UPS or FedEx shipping policies, please contact UPS at (800) PICKUPS, FedEx at (800) GOFEDEX.

Please ensure that you have input the correct shipping address at the checkout screen prior to finalizing your order. If your shipment was returned due to a refused delivery, an incorrect delivery address or to an incomplete delivery address, you will be responsible for the shipping fee on redelivery.

Damaged Shipments

Orders damaged in transit by either weather conditions or rough handling are the customer's responsibility! Be sure to inspect the package when the product is delivered. If you need to file a claim for damaged goods with UPS or FedEx, be sure that you note the damage on the bill before you sign for the product. UPS can be reached at (800) PICKUPS. FedEx can be reached at (800) GOFEDEX.  Claims must be filed within 21 days from arrival date for all FedEx deliveries, and 30 days from arrival date for all UPS deliveries. 

Canadian Shipments

The recipient of an international shipment to Canada may be subject to import duties and taxes, brokerage and customs fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

DDRaction.com fulfills online Canadian orders thru UPS Standard and UPS Worldwide Express. We do not ship orders to Canada by US Postal Service.  To calculate the required s&h fee, simply add the item to the shopping cart, go thru our checkout page, and choose UPS Standard or UPS Worldwide Express. The shipping charges will appear on the next page. Should you have any questions about Canadian orders, call us at (626) 571-5102 or write us at support@ddraction.com.

The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	6%	-	-
British Columbia	6%	7%	-
Manitoba	6%	7%	-
New Brunswick	-	-	14%
Newfoundland & Labrador	-	-	14%
Northwest Territories	6%	-	-
Nova Scotia	-	-	14%
Nunavut	6%	-	-
Ontario	6%	8%	-
Prince Edward Island	6%	10%	-
Quebec	6%	7%	-
Saskatchewan	6%	5%	-

By placing your order thru DDRaction.com, you have agreed to pay for all import duties and taxes, customs and brokerage fees associated with the shipment. If you refuse your shipment on delivery because of non-payment on the fees mentioned above, you will be responsible for the return shipping fee assessed by UPS, as well as a 20% restocking fee.